KMTS – A Division of Bell Aliant

	BUSINESS	RESIDENTIAL	MOBILITY	INTERNET
SERVICE LOCATION	110 Matheson St S Kenora ON P9N 1T8	200 Main St S Kenora ON P9N 1T2	200 Main St S Kenora ON P9N 1T2	200 Main St S Kenora ON P9N 1T2
PHONE	807-467-2057	807-467-5687 or 1-866-789-5687	BILLING & CUSTOMER SERVICE 807-468-3911From outside Kenora 1-800-362-3347 From your cell phone (locally) 611	807-467-2040
FAX	807-467-2066	807-467-2976	807-467-2976	807-467-2976
EMAIL	sales@kmts.ca	service@kmts.ca	kmtsmobility@kmts.ca	support@kmts.ca
TROUBLE CALLS	From 467, 468 & 547 landlines Dial 611 Outside local area or from cell phone 1-877-768-4001	From 467, 468 & 547 landlines Dial 611 Outside local area or from cell phone 1-877-768-4001	Billing & Customer Service 807-468-3911 From outside Kenora 1-800-362-3347 From your cell phone (locally) 611	807-467-2040

KMTS Mobility Dealer Contact Information

• Bestway Rentals, 807-548-4131
• KMTS Corporate Retail Store, 807-467-5687
• Kenora Mobile, 807-547-2929
• Lee’s Home Electronics, 807-468-3664
• Northern Sounds & Systems, 807-468-1777
• Swift Cash, 807-468-4900

Complaints, Compliments & Suggestions

At KMTS, our goal is to ensure customer satisfaction and we welcome your input to improve our service.

If you have complaints, compliments or suggestions, please note the following mechanisms in place to assist you.

1. If you have a comment about one of the services KMTS provides, please contact one of our Service Representatives.
   • Residential Customers: 467-KMTS (5687) or Toll Free 1-866-789-5687
   • Business Customers: 467-2057
   • Collections: 467-2123
   • Repair Service
     • Dial 611 from a local landline number (467, 468 & 547)
     • From a cell phone or outside our area 1-877-768-4001
2. If the representative is not able to resolve your issue, please ask to speak to the appropriate Supervisor or Sales & Marketing Manager. Your Customer Service Representative will be pleased to transfer you.
3. If the situation is still not resolved, you may contact the KMTS General Manager by;
   • Phone: 467-2238
   • Fax: 467-2066
   • Email: sgander@kmts.biz
   • Mail: 110 Matheson St S, Kenora ON, P9N 1T8
4. If you are still unable to reach a satisfactory resolution:
   1. For regulated service complaints, contact CRTC: The CRTC (Canadian Radio-Television and Telecommunications Commission) is an independent agency of the Government of Canada responsible for the regulated services of telecommunications companies. For regulated services, contact the CRTC at and please ensure KMTS is copied on your correspondence.
      
      The Secretary General
      Canadian Radio-Television and Telecommunications Commission
      Ottawa ON K1A 0N2
   2. For unregulated services, contract CCTS: CCTS is an agency independent of the telecommunications industry, whose mandate is to resolve complaints of individual and small business retail customers about their telecommunications services. In you have a complaint about your telephone services, including local or long distance services, wireless telephone service, or Internet service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you, free of charge. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.