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Complaints, Compliments & Suggestions

At KMTS, our goal is to ensure customer satisfaction and we welcome your input to improve our service.

If you have complaints, compliments or suggestions, please note the following mechanisms in place to assist you.

  1. If you have a comment about one of the services KMTS provides, please contact one of our Service Representatives.
    • Residential Customers: 467-KMTS (5687) or Toll Free 1-866-789-5687
    • Business Customers: 467-2057
    • Collections: 467-2123
    • Repair Service
      • Dial 611 from a local landline number (467, 468 & 547)
      • From a cell phone or outside our area 1-877-768-4001
  2. If the representative is not able to resolve your issue, please ask to speak to the appropriate Supervisor or Sales & Marketing Manager. Your Customer Service Representative will be pleased to transfer you.
  3. If you are still unable to reach a satisfactory resolution:
    1. For regulated service complaints, contact CRTC: The CRTC (Canadian Radio-Television and Telecommunications Commission) is an independent agency of the Government of Canada responsible for the regulated services of telecommunications companies. For regulated services, contact the CRTC at and please ensure KMTS is copied on your correspondence.
      The Secretary GeneralCanadian Radio-Television and Telecommunications CommissionOttawa ON K1A 0N2
    2. For unregulated services, contact CCTS.  CCTS is an agency independent of the telecommunications industry, whose mandate is to resolve complaints of individual and small business retail customers about their telecommunications services. In you have a complaint about your telephone services, including local or long distance services, wireless telephone service, or Internet service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you, free of charge. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.