Voicemail - Residential and Business

Setting up Voicemail allows callers to leave a message when you are unable to answer your phone. As part of the set up, you must specify a password that you will use each time you check your messages. You can also record a personal greeting that callers will hear before the system prompts them to leave a message.

Your Bell Aliant Voicemail Access Number is:

• 1 888 576-0033 (English) • 310-MAIL (6245) (English)
• 1 888 576-1133 (French) • 310- PSTE ( 7783 ) (French)

All you need to do to get started is dial the access number, then select a password and record your name along with a personal greeting. Here’s how:

• Enter the temporary password that you’ve been assigned (Note: Your temporary password is the ten digits of your phone number including the area code).
• Select a permanent confidential password that is 6-15 digits long and enter it.

With the help of Password Check, a security feature, you can ensure that your voice mailbox password will not be easily guessed by others. Just follow these simple rules. Your password cannot:

1. Begin with 0
2. Match your telephone number
3. Be the reverse of your mailbox number
   (e.g. 555 1212 reversed 2121 555)
4. Be a single repeating digit (e.g. 4444444)
5. Be a series of consecutive ascending or descending numbers (e.g. 3456789)
6. Be a series of ascending or descending even or odd numbers (e.g. 24681012)

• At the next prompt, record your name.
• Record your busy and no answer greetings, which callers will hear when you are not available. Press # when you are finished, and # again if you are satisfied with your greeting. To re-record, press * , and to replay press 1.
• That’s all it takes to personalize your Bell Aliant Voicemail service. It is now ready and waiting to answer your calls.

Callers can now leave you messages. If you’re at your desk and there’s a new message, you will see either a message light flashing or a message waiting indicator on your set, or you will hear a stuttered dial tone when you pick up the receiver. You can also check for messages when you’re away from the office.

Here’s how to get caller messages when you’re…

At your own phone:

• Call Voicemail using your *99 Access Code (where applicable) or press the message button on your phone.
• Enter your password.

Easy Access and for outside Canada:

• Dial your phone number, wait for your Personal Greeting, then during your greeting press 5 and enter your password.

At another phone:

Using your Toll Free Access Number anywhere in Canada:

1 888 576-0033 – English
1 888 576-1133 – French

• Press the # key and enter your 10 digit mailbox number (Note: your mailbox number is your ten digit phone number including area code).
• Enter your password.

Voicemail lets you hear messages the way you want to hear them. You can control the speed and volume. You can rewind important messages to hear them again. You can pause a message to take a note. And you can fast forward when you are in a rush.

Just press:

• 1 to rewind by 10 seconds
• 1 1 to rewind to the beginning
• 2 to pause and to restart during pause
• 3 to fast forward 10 seconds
• 3 3 to fast forward to the end
• 4 to slow down messages
• 5 to get envelope information*
• 6 to speed up messages
• 8 to return to normal mode
• 9 to increase volume

In a hurry? Some tips for getting through your messages faster: Just press # to skip a message and listen to it later, or 339 to fast forward to the end and save a message. And you can always speed up a message by pressing 6 .

After you’ve listened

You can do much more than just save or erase a message once you’ve listened to it. Press:

• 4 to replay
• 5 to get envelope Information*
• 6 to send a copy of the message to someone else
• 7 to erase
• 8 to send a reply to a message left by another Voicemail user
• 9 to save
• 0 for more options

* Envelope information is the date, time and length of the call. It also tells you the phone number of the caller, if the number is displayed.

Changing your greeting

• From the Main Menu, enter 4 3 1 1 (Busy Greeting), or 4 3 1 2 (No Answer Greeting) and follow the instructions.

Changing your password

• From the Main Menu, enter 4 2 1 1 and follow the instructions.

Power keys (skip or correct messages)

•  These convenient controls are always at the ready:
  # key to skip a message
  * key to correct a mistake

Going away? (extended absence greetings)

Voicemail will handle your calls. You can record an extended absence greeting. Unlike your regular greeting, this can’t be skipped over by callers — making sure they know that you’re away. From the Main Menu, just enter:

• 4 3 2 and record your extended absence greeting
• Press # if you are satisfied with your greeting
• Press * if you would like to re-record your greeting
• Press 1 if you would like to re-play your greeting

• Download Voicemail at a Glance (PDF) >>

Your Bell Aliant Voicemail Access Number is:

1 888 576-0033 (English) • 310-MAIL (6245) (English)
1 888 576-1133 (French) • 310- PSTE ( 7783 ) (French)