What are your rights as an Internet customer?
KMTS IP Relay Service
IP Relay service is the next generation of relay service in Canada. It uses the familiarity of online chat applications to make communication easier for deaf, deafened and hard of hearing people and those with speech disabilities. IP Relay users connect to specially trained operators through chat sessions in the IP Relay portal. The operators place phone calls on their behalf and facilitate conversations. IP Relay service operators are available 24/7. Calls are entirely confidential and operators follow a strict code of ethics. No record of conversation content is retained. For more information, please contact firstname.lastname@example.org or call 1‑866‑789‑5687.
Important 9-1-1 Limitations:
Relay Service for TTY/TDD and Voice Users
If you have a hearing, speech, visual or motion disability, that makes it difficult for you to use telephone equipment, you can talk to a Bell Relay Service Representative using your phone or TTY (Teletypewriter)/TDD (Telecommunications Device) equipment.
The Bell Relay Service Operator is available to assist in placing or receiving calls to and from persons who use a TTY/TDD. There is no charge for local calls. On long distance calls TTY/TDD users are eligible for a 50% reduction on charges.
The Bell Relay Service Operator will also assist you with: VCO (Voice Carry Over), HCO (Hearing Carry Over), and Reference of Calls for the Deaf.
To place a call through the Bell Relay Service Operator:
TTY/TTD Users Only:
711 (no charge)
If 711 is not available call:
Telephone Users only:
For more information, comments or concerns regarding the Bell Relay Service:
TTY/TDD Users Only:
Telephone Users only:
Operator Assistance for TTY/TDD Users
It is more expensive to use Operator assistance on calls between users of a TTY/TDD. An Operator handling charge applies to these calls. For Operator assistance between TTY/TDD users only: 1‑800‑855‑1155
Directory Assistance Exemptions
Customers with disabilities may be eligible for KMTS/Bell Aliant’s no charge directory assistance option. Certified disabled persons who cannot use the directory, are exempt from the Directory Assistance charges for local calls. Call 467‑KMTS (467‑5687) for more information.
Specialized Equipment for Customers with Disabilities
There are a number of dealer locations which can provide you with special telephones and accessories to assist those customers with disabilities. Contact the Bell dedicated Accessibility Services Centre at 1‑800‑361‑8412 to discuss any particular situation.