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KMTS IP Relay Service

IP Relay service is the next generation of relay service in Canada. It uses the familiarity of online chat applications to make communication easier for deaf, deafened and hard of hearing people and those with speech disabilities.

IP Relay users connect to specially trained operators through chat sessions in the IP Relay portal. The operators place phone calls on their behalf and facilitate conversations.

IP Relay service operators are available 24/7. Calls are entirely confidential and operators follow a strict code of ethics. No record of conversation content is retained.

For more information, please contact kmtscustomerservice@bell.ca or call 1 866-789-5687

IP Relay service limitations:

Availability Limitations:

  • Availability of IP Relay service is subject to network availability which may be affected by lack of Internet connectivity, power outages, and other interruptions in service.

Important 9-1-1 Limitations:

  • Access to 9-1-1 via IP Relay service has certain limitations relative to Enhanced 9-1-1 service, which is available on most “traditional” telephone services.
  • The 9-1-1 operator may not know where you are calling from unless you provide accurate location information (address) when asked.
  • 9-1-1 emergency calls made using IP Relay service may take longer to be connected to the correct 9-1-1 response centre than calls made from a traditional wireline phone.
  • You should keep your address information current with KMTS as the operator may assume that you are at the address you submitted upon service registration if you are not able to speak during a 9-1-1 call.
  • When placing a 9-1-1 call, do not disconnect until told to do so by the operator, and place the call again if you are disconnected.
  • Make sure that you and any users of IP Relay service are familiar with the nature and limitations of 9-1-1 calls placed using the service.
  • IP Relay service and 9-1-1 access are subject to a limitation of liability which you can find at Article 15 of the  KMTS Regulated Terms of Service.
  • IP Relay service users should contact Bell Canada (310-Bell) with any questions about 9-1-1 access on IP Relay service.

Relay Service for TTY/TDD and Voice Users

If you have a hearing, speech, visual or motion disability, that makes it difficult for you to use telephone equipment, you can talk to a Bell Relay Service Representative using your phone or TTY (Teletypewriter)/TDD (Telecommunications Device) equipment. The Bell Relay Service Operator is available to assist in placing or receiving calls to and from persons who use a TTY/TDD. There is no charge for local calls. On long distance calls TTY/TDD users are eligible for a 50% reduction on charges. The Bell Relay Service Operator will also assist you with: VCO (Voice Carry Over), HCO (Hearing Carry Over), and Reference of Calls for the Deaf.

To place a call through the Bell Relay Service Operator:

TTY/TTD Users Only 711 (no charge)
If 711 is not available call 1-800-267-6511
Telephone Users only 1-800-855-0511

For more information, comments or concerns regarding the Bell Relay Service:

TTY/TDD Users Only 1-800-771-6179
Telephone Users only 1-800-331-9948

Operator Assistance for TTY/TDD Users

It is more expensive to use Operator assistance on calls between users of a TTY/TDD. An Operator handling charge applies to these calls.

For Operator assistance between TTY/TDD users only: 1-800-855-1155

Directory Assistance Exemptions

Customers with disabilities may be eligible for KMTS/Bell Aliant’s no charge directory assistance option. Certified disabled persons who cannot use the directory, are exempt from the Directory Assistance charges for local calls. Call 467-KMTS (467-5687) for more information.

Specialized Equipment for Customers with Disabilities

There are a number of dealer locations which can provide you with special telephones and accessories to assist those customers with disabilities. Contact the Bell dedicated Accessibility Services Centre at 1 800 361-8412 to discuss any particular situation.