Learn more about how the Internet Code enhances consumer protections for Internet customers. Watch more videos describing terminology commonly used in internet contracts. Videos are presented in American Sign Language (ASL) with English captions and an audio voiceover.KMTS IP Relay Service
IP Relay service is the next generation of relay service in Canada. It uses the familiarity of online chat applications to make communication easier for deaf, deafened and hard of hearing people and those with speech disabilities. IP Relay users connect to specially trained operators through chat sessions in the IP Relay portal. The operators place phone calls on their behalf and facilitate conversations. IP Relay service operators are available 24/7. Calls are entirely confidential and operators follow a strict code of ethics. No record of conversation content is retained. For more information, please contact firstname.lastname@example.org or call 1 866-789-5687 IP Relay service limitations: Availability Limitations:Relay Service for TTY/TDD and Voice Users
Important 9-1-1 Limitations:
- Availability of IP Relay service is subject to network availability which may be affected by lack of Internet connectivity, power outages, and other interruptions in service.
- Access to 9-1-1 via IP Relay service has certain limitations relative to Enhanced 9-1-1 service, which is available on most "traditional" telephone services.
- The 9-1-1 operator may not know where you are calling from unless you provide accurate location information (address) when asked.
- 9-1-1 emergency calls made using IP Relay service may take longer to be connected to the correct 9-1-1 response centre than calls made from a traditional wireline phone.
- You should keep your address information current with KMTS as the operator may assume that you are at the address you submitted upon service registration if you are not able to speak during a 9-1-1 call.
- When placing a 9-1-1 call, do not disconnect until told to do so by the operator, and place the call again if you are disconnected.
- Make sure that you and any users of IP Relay service are familiar with the nature and limitations of 9-1-1 calls placed using the service.
- IP Relay service and 9-1-1 access are subject to a limitation of liability which you can find at Article 15 of the KMTS Regulated Terms of Service.
- IP Relay service users should contact Bell Canada (310-Bell) with any questions about 9-1-1 access on IP Relay service.
If you have a hearing, speech, visual or motion disability, that makes it difficult for you to use telephone equipment, you can talk to a Bell Relay Service Representative using your phone or TTY (Teletypewriter)/TDD (Telecommunications Device) equipment. The Bell Relay Service Operator is available to assist in placing or receiving calls to and from persons who use a TTY/TDD. There is no charge for local calls. On long distance calls TTY/TDD users are eligible for a 50% reduction on charges. The Bell Relay Service Operator will also assist you with: VCO (Voice Carry Over), HCO (Hearing Carry Over), and Reference of Calls for the Deaf. To place a call through the Bell Relay Service Operator:Operator Assistance for TTY/TDD Users
For more information, comments or concerns regarding the Bell Relay Service:
TTY/TTD Users Only 711 (no charge) If 711 is not available call 1-800-267-6511 Telephone Users only 1-800-855-0511
TTY/TDD Users Only 1-800-771-6179 Telephone Users only 1-800-331-9948
It is more expensive to use Operator assistance on calls between users of a TTY/TDD. An Operator handling charge applies to these calls. For Operator assistance between TTY/TDD users only: 1-800-855-1155Directory Assistance Exemptions
Customers with disabilities may be eligible for KMTS/Bell Aliant’s no charge directory assistance option. Certified disabled persons who cannot use the directory, are exempt from the Directory Assistance charges for local calls. Call 467-KMTS (467-5687) for more information.Specialized Equipment for Customers with Disabilities
There are a number of dealer locations which can provide you with special telephones and accessories to assist those customers with disabilities. Contact the Bell dedicated Accessibility Services Centre at 1 800 361-8412 to discuss any particular situation.